Here to help
Frequently Asked Questions
A little more clarity as we prepare to open.
Launch & collection
When will Zarenva launch?
We launch on 30 November 2026 with Velvet Nourish Body Butter and Silk Nourish Hair & Scalp Butter. Join the launch list to hear from us.
Can I place an order now?
Join the Zarenva Circle to be first to hear when ordering opens and receive collection details.
What is the first collection?
Our first planned release focuses on Velvet Nourish Body Butter and Silk Nourish Hair & Scalp Butter. Explore the collection preview.
Are the packaging images final?
The collection currently includes packaging concepts. Finished product photographs will be added as the launch collection is prepared.
Ingredients & origins
What is the story behind the ingredients?
Shea butter and palm kernel oil are central to our brand, with ingredients sourced through women in West Africa. Read our story.
Is palm kernel oil the same as palm oil?
Palm kernel oil comes from the seed inside the fruit. Palm oil comes from the surrounding flesh. Discover palm kernel oil.
Where is Zarenva based?
Zarenva is being developed in Kitchener, Ontario, Canada. Manufacturing details will be included in the information for each finished product.
Delivery & support
Where can I find delivery and returns information?
The complete terms will be available before ordering opens. You can check our shipping and returns page for updates.
How can I contact you?
Email info@zarenva.com or use our contact form.
Still have a question?
For questions about Zarenva and our upcoming launch, get in touch.